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Terms & Conditions.

Demir & Co is trading name of Research Cube Ltd. The following Terms and Conditions of Business shall govern all transactions with Research Cube Ltd, Research Cube Ltd is registered in England and Wales with company number 12100230 registered office address is 124 City Road, London, England, EC1V 2NX. Research Cube Ltd. is regulated in the UK by the Office of the Immigration Services Commissioner (OISC). We are authorised to provide immigration advice and services at Level 1 Immigration. Our registration number is F202100265.

 

How We Work

The Adviser will be responsible for checking documents provided by the Client and advising of any additional requirements, assessing the Client’s application against the Home Office rules and guidelines and preparing the Client application to the Home Office with a supporting cover letter (Not applicable for Documents Checking Service).

 

I, Oguzhan Demir, am the adviser responsible for your case. I can be contacted as follows:

Tel: 07570 373705 / Email: info@demir-co.com

 

Whenever possible, I shall be available to advise and assist you. We will communicate with the Home Office and keep you informed of the progress of your case and any developments as and when they arise. We shall do our best to respond promptly to communication made with our office but ask you to understand that at times, immediate reply may not be possible. In particular, we ask clients not to attend our office without prior appointment. If you need to see a staff member urgently, please telephone in advance. We shall take great care with any original documents supporting your application. These will be returned to you promptly once they are returned to us.

 

Fees

As previously discussed, we have agreed a fixed fee between Research Cube Ltd. and the This fee does not include Home Office fees and postal fees relevant to the Application. 

 

This agreed fee covers the agreed upon Advisor responsibilities and any work done by support staff. This agreed fee is based on the information provided by the Client, which we have accepted in good faith and it is subject to change should additional or unexpected issues arise, or additional work be undertaken, in which case the Client will be notified.

 

Research Cube Ltd is a company registered in England & Wales with company registration number 12100230. 124 City Road, London, England, EC1V 2NX. If the Client withdraws their instructions, part way through your immigration case we will charge you for all work we have undertaken on your behalf at an hourly rate of £150.00.

 

Office Opening Times

Please note that our office is open from 9.00am to 6.00pm during weekdays and 10.00am to 1.00pm on Saturdays.

 

Your File

If you are required to hand over any original documents to us, we will be able to provide you with an electronic copy of any document at your request as soon as reasonably practicable. The OISC requires us to keep a copy of your case file for up to 6 years after your case is closed. After that the file maybe destroyed.

 

The OISC may review your file as part of their regulatory role.

 

Professional Indemnity Insurance

We have Professional Indemnity Insurance (PII). The purpose of PII is to cover any compensation we may need to pay to correct a mistake or to cover any legal costs due to negligence, misrepresentation and/or inaccurate advice which may cause, or contribute to, financial or other loss to our client.

 

Complaints Procedure

If you have any concerns regarding the conduct of your case, please raise them with us and we will endeavour to address them. We can provide full details of our complaints procedure on request. If we are unable to resolve matters to your satisfaction or you wish to pursue a complaint through other channels, you are entitled to contact the OISC at: The Office of the Immigration Services Commissioner, 5th Floor, 21 Bloomsbury Street, London, WC1B 3HF.

 

The OISC is the public body, which regulates immigration advice and services within the UK.

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